Privacy Policy

Effective Date: 14th April 2025

At Joint Ache Oil, we prioritize the safety and confidentiality of your online transactions. This Online Payment Privacy Policy outlines how your payment information is handled when you make a purchase on our website.

1. Secure Payment Processing

All online payments made on our website are processed through secure and trusted third-party payment gateways such as Payment Gateway like Razorpay, PhonePay. These platforms adhere to industry-standard security protocols:

• SSL (Secure Socket Layer) encryption
• PCI-DSS (Payment Card Industry Data Security Standard) compliance
• Two-factor authentication (where applicable)

Your payment information, including debit/credit card details or UPI credentials, is not stored on our servers.

2. What We Collect

During the payment process, we may collect:

• Name
• Billing address
• Shipping address
• Phone number
• Email address
• Transaction ID and status

We do not collect or store sensitive payment details like your full credit card number, CVV, or net banking credentials.

3. How We Use Payment Information

The information collected is used to:

• Process your order
• Send order and shipping confirmations
• Handle returns, refunds, or payment-related queries
• Maintain transaction records for compliance

4. Payment Gateway Privacy

Each payment gateway has its own privacy policy. Please review their terms:

• Razorpay Privacy Policy
• PayU Privacy Policy

5. Fraud Prevention

We reserve the right to verify orders and payment information. Suspicious activity may result in:

• Contacting you for verification
• Order cancellation
• Reporting to relevant authorities

6. Your Rights

You may request a record of your transaction or ask for corrections to your billing details by contacting us at info@theayucare.com.

7. Contact Us

For payment-related queries, please contact:

Joint Ache Oil – Payment Support Team
Email: info@theayucare.com
Phone: +91 62919 52965